Appointments and deposits
All online bookings are considered “booking requests” and are not considered confirmed until confirmation from the salon has been received.
Bookings (online or otherwise) made prior to 48hrs before the appointment will receive a confirmation email, text or phone call 48hrs before the appointment. 36hrs notice is required to cancel or amend appointments or compensation of up to 50% of the appointment value (including online deposits) will be required.
Appointments made by phone, email or by visiting the salon within 36hrs of the appointment start time will be considered “confirmed” and may not receive confirmation emails or texts.
Shipping
Orders received before 12 pm Monday to Friday will be shipped the same day. Any orders received after 12 pm will be shipped the next business day.
The courier service we use is NZ Couriers, unfortunately we cannot send orders to PO box addresses as our couriers will not deliver to these. A physical address is required (work or home) for all deliveries. Also if a home address is supplied, please advise a safe place for the courier to leave your parcel if you are not going to be home to sign for it, otherwise a card will be left for you to collect from their depot. When your order is shipped you will receive a shipping confirmation email with a link to tracking details It can take a bit of time for your order to enter their system so if it doesn’t show up straight away, please check back later.
Shipping Rate
New Zealand Shipping
- $5.00 New Zealand Shipping – Tracked
Terms and Conditions of Sale
Delivery Policy (within New Zealand)
All goods will be dispatched from our premises and delivered to you by courier.
Goods will usually arrive within 1-3 days of dispatch.
Should goods arrive damaged please refer to our Refunds policy below.
All prices quoted in New Zealand Dollars.
Returns & Refunds Policy
Damaged Goods
If products are damaged during transit we will meet our obligations under the Consumer Guarantees Act and therefore we will replace the product.
If this has happened to your order, please email anja@jamhair.co.nz with your order number and pictures of the damaged product.
You will need to hold onto the damaged product while the returns claim is under process.
Damaged Goods and requests for a replacement should be sent to:
Jam Hair Company
44 Ghuznee Street
Te Aro
Wellington
6011
Refunds
All sales are final, products purchased can not be exchanged/returned due to change of mind.
Products marked on ‘SALE’ are unable to be returned or refunded.
Please contact anja@jamhair.co.nz if there are any issues with your order.
